Due to the nature of our Infection Control products, we pass on manufacturers warranty and no returns unless there is damage upon arrival.  In this case please contact us right away and we will be work with you to replace items.  

All repairs should be done only through EarthSafe to avoid voiding warranty.  

You’ll also need the receipt or proof of purchase. 
To start a return, you can contact us EarthSafe via the link on Warranty page.

You can always contact us for any return question at customerservice@bextera.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.